Refund Policy

NLJeans hopes you are completely satisfied with your purchase.

 

All full priced items are eligible for an exchange, refund or online store credit. 

All returns must be authorised by NLJeans prior to being returned. Please contact us info@newlondon.com.au to gain a RA (return authorisation) number and download your Returns Form here to be included in your return.

 

If your purchase is not quite right we offer a full refund or exchange on full priced items within 10 business days from receipt of your order. 

We will happily offer an exchange, e-Boutique credit or refund provided the item(s) is;

 

  • In it's original condition
  • All tags are intact and attached
  • Are not purchased inclusive of sale events such as Black Friday Sale or social media discount code or site-wide promotions and discount code used or price have been marked down for sale
  • The item/s have not been worn or washed, altered, soiled or tampered with in any way
  • Returned to NLJeans within 14 days of receipt
  • Item(s) that are worn, altered, washed, soiled or tampered with in anyway will void exchange policy
  • Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.

 

International orders may be returned for a refund, e-Boutique credit, or exchange. Please contact us info@newlondon.com.au

Sale items & discounted items using discount code are eligible for a credit note or exchange only.

  • An exchange is only accepted once, against the original order and will not be eligible for a further exchange or refund.
  • All items marked as 'SALE' or 'DISCOUNTED' cannot be returned or exchanged, unless the item is deemed faulty by NLjeans
  • By purchasing a sale or discounted item (when using discount code) you agree that the item cannot be refund.
  • Only items purchased via newlondonjeans.com.au can be returned. We cannot accept items from any other store. You will need to contact the vendor directly.
  • e-Boutique credit is valid for twelve (12) months from date of issue. We do not offer refunds or exchanges on any Sale or discounted items purchased online unless deemed faulty.

 

Return Shipping

Return shipping fees are the sole responsibility of the customer and will not be refunded or paid by Nobody Denim. We recommend keeping your return tracking number as NLJeans cannot accept responsibility for items lost in transit.

Refunds will be credited to your account within 2-3 working days and will be credited to the account you purchased your item/s with.

Please note customs duties and foreign taxes will not be refunded by NLJeans. Please contact your local customs office for further assistance or to claim a refund. In the event of a customer refusing to pay local duties and taxes on arrival, the goods will be returned to NLJeans. 

All exchanges will be sent out via FREE Express Post.

For further questions about returns please contact info@newlondon.com.au